Returns and exchanges

Refund

In the event that at the reception of your order it does not suit you, we undertake to reimburse you your purchase, provided that the items are returned in their original packaging, accompanied by the invoice and in the state Where you received them, you have a period of 15 days after receiving the package to return it to us. You must first inform our customer service by messaging accessible on the site, by mail to the address specified in article 2, or by phone (05 45 95 58 69)

The return address is:

Numismatic Angouleme
Return Numiscoin
1 rue Saint Etienne
16000 Angouleme
FRANCE

We will provide you with the exact return and transport conditions. Any package that would have returned to us without following our indications may be refused and will only commit your responsibility in the event of deterioration or loss of it.

The return costs are your responsibility, we will only reimburse you the amount of your order (including port costs).

 

Lack of withdrawal

Under article L.121-20-2 of the Consumer Code, "the right of withdrawal cannot be exercised, unless the parties are agreed otherwise, for contracts for providing goods or services whose Price depends on fluctuations in financial market rates ”(eg precious metals).

The price of gold being subject to fluctuations in financial market rates, the customer cannot exercise any right of withdrawal once orders placed on his behalf.