Refund policy
Article 10: Guarantees, payment
10.1: reimbursement
In the event that at the reception of your order it does not suit you, we undertake to reimburse you your purchase, provided that the items are returned in their original packaging, accompanied by the invoice and in the state Where you received them, you have a period of 15 days after receiving the package to return it to us. You must first inform our customer service by messaging accessible on the site, by mail to the address specified in article 2, or by phone (05 45 95 58 69)
The return address is:
Numismatic Angouleme
Return Numiscoin
1 rue Saint Etienne - 16000 Angouleme - France
We will provide you with the exact return and transport conditions. Any package that would have returned to us without following our indications may be refused and will only commit your responsibility in the event of deterioration or loss of it.
The return costs are your responsibility, we will only reimburse you the amount of your order (including port costs).
10.2: absence of the right of withdrawal
Under article L.121-20-2 of the Consumer Code, "the right of withdrawal cannot be exercised, unless the parties are agreed otherwise, for contracts for providing goods or services whose Price depends on fluctuations in financial market rates ”(eg precious metals).
The price of gold being subject to fluctuations in financial market rates, the customer cannot exercise any right of withdrawal once orders placed on his behalf.
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Article 10: Warranty, Payment
10.1: Refund
In Case You're not satisfied with your order, we Promise to Refund Your Purchase Price, If the Items are Returned in their original Packaging, accompanied by the invoice and in the same condition as when you receive them, you have a period of 15 Days After Receiving the Package for Return. You must first inform our customer service by email available on the site, by mail to the address specific in article 2, or by phone (05 45 95 58 69)
The Return Address is:
Numismatic Angouleme
Nummiscoin
1 rue Saint Etienne - 16000 Angouleme - France
We will provide you the exact conditions of Return and Transport. Any Package that will be Returned without following our instructions can be refused and will engage your responsibility in Case of Damage or Loss thereof.
The Return Costs are at your charge; We'll Reimburse You Only The Ament of Your Order (Including Shipping Costs to You).
10.2: No Right of Withdrawal
Under article L.121-20-2 of the French Consumer Code, "The right of withdrawal may not be exercised, Except where the parts have agreed otherwise, for contracts for the supply of goods or services whose price is function of fluctuations in Financial Market Rates "(EG Precious Metals).
As the Gold Price is subject to fluctuations in the Financial Market Rates, the Customer can not exercise the right of withdrawal once orders have been placed on his behalf.